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FAQs

GENERAL

What payment methods do you accept?
All major credit cards are accepted.

Will I be charged sales tax?
Sales tax is applied to orders shipped to Tennessee and Michigan.

What’s the status of my order?
The best way to track the progress of your order is to set up an account at checkout. You can log in at any time to receive the most up-to-date information. If you didn’t set up an account, please contact our Customer Support team by calling 800-957-1136, emailing support@greentechenv.com, or using our Contact Us page.

What if I need to modify or cancel an order I’ve already placed?
If you would like to modify an order that you have placed, contact Customer Support within 10 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours Monday – Friday, 8:30 am – 5:30 pm EST. If you’re unable to contact our Customer Support team in time, you can initiate a return once you receive your order.

When will my order be shipped?
All orders for in-stock items placed before 3:00 pm EST will be shipped the same day. Everything is shipped from our distribution center in Johnson City. Tennessee. Should the item you order not be in stock you will immediately be notified of the expected delivery time. Orders placed after 3:00 pm EST or on weekends or holidays will be shipped immediately on the very next business day.

Why can’t my order be shipped to California?
GreenTech Environmental products that produce ozone cannot be sold or shipped into the state of California due to regulations enforced by the California Air Resources Board.

RETURNS

I want to return my purchase! What do I do?
GreenTech Environmental products are sold to customers by stores and e-commerce sites throughout the USA as well as in international markets. Each point of purchase has its own return and exchange policy. Please directly contact the place where you purchased the item for help and support. If you purchased from us through Amazon Prime you have 30 days to return the product for free. Otherwise, you can contact us to inquire about repair or replacement. For more information, you can always speak with our Customer Support team by calling 800-957-1136, emailing support@greentechenv.com, or using our Contact Us page.

What if my product doesn’t work when I first receive it?
Don’t take it back to the store. Please call the Customer Support team in Tennessee directly should a product you take home not work when you first remove it from the box. They are highly competent to help you get your product performing quickly. And they are friendly, too! You can reach our Customer Support team by calling 800-957-1136, emailing support@greentechenv.com, or using our Contact Us page.

Does GreenTech Environmental offer repairs on products?
Yes! A talented group of professionals is in place and ready to repair all GreenTech Environmental products that require attention. The warranty information for each product is clearly described in your owner’s manual. The warranty effective date begins on the date you purchased the product. Warranties apply to the parts and labor required to repair a product. Low-cost repair is available for items on which the warranty has expired. Should you have a question about your warranty or need help, contact the GreenTech Environmental Customer Support team in Tennessee.

PUREAIR AIR PURIFIERS

How do I know which air purifier is best for my specific needs?
Each purifier displays the specific space that it is used for and how many square feet it can cover. When determining which purifier you need, keep in mind that the purification cannot spread into areas that are separated by walls, closed doors, or stairways. If you would like assistance choosing which purifier is best for your needs, our friendly team of product experts will be happy to assist you. You may contact us by visiting our Contact Us page.

How do I know if my purifier is working?
Each pureAir purifier has either a display or light to indicate whether there is power running to the unit. If your purifier is displaying a light or display information, the best way to determine if your purifier is working is to use your nose! The goal of pureAir purifiers is to eliminate all odors that indicate the presence of bacteria, mold, mildew, allergens, or other pollutants. If you detect an odor in the space you are purifying and the purifier is turned on, then your purifier setting needs to be turned up. If you detect a distinct smell of the active air purification itself, then your purifier setting should be turned down. If you have turned your purifier setting to its maximum level and still detect odors we recommend continuing purification until the odors are removed. If you feel that the odors still remain after a prolonged period of time, we recommend that you call our friendly product experts to help determine how we can help. We can be reached by visiting our Contact Us page.

Why do I smell an odor coming from the air purifier?
pureAir purifiers are different than traditional air filters that simply filter large particles from the air. pureAir uses active air purification technology that propels from within the purifier into your space, reducing odors caused by bacteria, mold, mildew, VOCs, and other indoor air pollution. This means that you might detect a faint odor that resembles chlorine or bleach coming from the purifier. If you can smell the purification, the settings can be turned down. Please follow all instructions and safety information found in your owner's manual when operating your purifier.

How do I install my air purifier?
pureAir air purifiers are simple to set up and use and do not require a licensed installer. Each purifier has specific installation instructions or a quick-start guide to assist you in your installation. Please follow all instructions and safety precautions found in your owner's manual when setting up and operating your purifier. If you would like assistance, you are welcome to contact our helpful product experts who can support you. We can be reached by visiting our Contact Us page.

What do I do if my purifier quits working or has an issue?
pureAir products are backed by a manufacturer’s warranty, but even after the warranty has expired, our team of product experts are happy to help you determine what might be troubling your air purifier. By calling or emailing us, we can help troubleshoot the issue to determine if it might need a replacement part or repair. We stand behind our products and it is our highest priority to keep your purifier servicing the healthy environment of your space. You can reach us by visiting our Contact Us page.

What maintenance is required?
pureAir products are very durable and last many years with proper maintenance. Each of our pureAir products has different maintenance requirements, which can be found in your Owner’s Manual. If you need assistance in maintaining your purifier, you can speak with one of our friendly product experts by reaching out to us through our Contact Us page.

PUREWASH

Can I use pureWash to clean cloth diapers?
Yes! We have several customers who use pureWash to clean their cloth diapers and have received great reviews! pureWash requires no hot water and no extra rinse cycle. The ozone injected into the water by pureWash is highly effective at breaking down organic stains. Just wash as normal using cold water for both your wash and rinse cycles. pureWash treats all the water entering your washer, meaning your wash and rinse cycles are both purification cycles.

Can I use pureWash with my delicate clothes?
Yes! We always recommend that you follow the guidelines provided by your clothing manufacturer just as you would with laundry detergent. pureWash is an excellent solution for washing delicate clothing because it uses cold water and cleans without the use of harsh chemicals.

How does pureWash work?
pureWash uses the cleaning power of Activated Oxygen (ozone). This extra molecule of oxygen is an amazing purifier! The ozone in cold water breaks down the cell walls of micro-organisms and deactivates them over prolonged exposure. Large hospitals and hotels have used this technology for over 20 years to clean their linens. pureWash takes that same technology and scales it down to an appliance that you can use in your own home.

Should I pre-treat stains?
Absolutely. pureWash cleans your normal, everyday organic stains incredibly well. In fact, it cleans your clothes better than detergent because is kills the bacteria, germs, and odor that come with stains. However, there are some tough stains that you need to pre-treat before washing with pureWash. Oil and grease stains can be especially difficult to remove. Bottom line – ALWAYS pre-treat stains. We recommend pureWash Pre to treat your tough stains.

Should I use bleach?
The great news is that you don’t have to anymore! The chemicals found in bleach can be hard on our laundry and on our waterways from the laundry wash-water. Instead of bleach, we recommend using vinegar to keep your whites whiter and bright colors brighter. However, if you prefer to keep using bleach, you may continue to do so and it will not effect your pureWash performance.

Should I use detergent?
One of the great benefits of pureWash is that you can reduce or eliminate the use of chemical-filled detergents. pureWash eliminates odors caused by mold and bacteria and softens clothes without detergent. However, just like when you are using detergent, pre-treatment is needed to remove tough stains. Some people like the fragrance that comes with using detergent. pureWash will leave your clothes odor-free, but if you prefer fragrance, we recommend adding a few drops of your favorite essential oil to the rinse cycle. The detergent will not harm your clothes when using pureWash. However, using detergent can cause a buildup of chemicals in your clothing that can be harmful to your skin. If you want to continue using detergent, we recommend reducing the amount used to 25% of what you have used in the past. pureWash will actually enhance the detergent’s abilities to fight stains because of the oxygen in the water. If you have further questions about pureWash and detergents, please contact our support team by visiting our Contact Us page to get the most out of your pureWash system.

Should I use hot or cold water?
While it won't hurt the unit, the positive benefits of pureWash won’t be realized when you use hot water because it will dissipate the extra oxygen molecule too quickly. 

Can I install pureWash myself?
Yes! pureWash is simple to install. Just connect to a local power outlet, the cold water source in your laundry room, and the washing machine. It should take less than 20 minutes if your washing machine and water source are reasonably accessible. Check out our Quick Start Guide for details!

Can I use pureWash if I have a septic system?
Yes. The wash-water coming from pureWash is better for your septic system because detergent filled wash-water can have chemicals that hinder the aerobic (oxygen) digestion necessary for proper breakdown of waste. 

Can I use pureWash if I have city water, well water, hard water, or soft water?
Just like all of the appliances in your home, pureWash works best with filtered water. High mineral content, hard water, and well water will lessen your appliance’s ability to function properly. If your water quality is not adequate, we recommend purchasing a pre-filter system or a water softener. This will improve the performance of all of your household appliances. Without good quality water, minerals will deposit inside of your pureWash plumbing. This will lead to performance issues. There are ways to clean your pureWash if this happens, so please contact our support team by visiting our Contact Us page if you are experiencing low performance.

Can I use pureWash with my washing machine?
Absolutely! pureWash is designed to work with all residential washing machines - top load and front load.

Can pureWash work with low/high water pressure?
pureWash has been tested to perform well with water pressure between 40 and 75 psi. If your water pressure is lower than 40 psi or higher than 75 psi, you will need to adjust it.

 

Will pureWash remove moldy smells in my washing machine?
Yes! Your pureWash system will eliminate odors caused by bacteria and mold found in the rubber gaskets of your washing machine. 

Is pureWash safe for my delicate clothes?
Yes! pureWash is safe and more gentle on your delicate clothes than detergent. We always recommend that you follow the guidelines provided by your clothing manufacturer just as you would with laundry detergent. pureWash is an excellent solution for washing delicate clothing because it uses cold water and cleans without the use of harsh chemicals.

Is pureWash safe for my washer?
Yes! pureWash actually helps keep your washer clean from odors caused by bacteria and mold. The activated oxygen produced by pureWash will not harm your washer or plumbing system.

How do I know that pureWash is working correctly?
The best way to tell that pureWash is working is by observing the following: Does pureWash beep when you plug it in? Is the blue light coming on when pureWash has water running through it? Are there bubbles flowing in the water that can be seen through the window? If one of these actions is not happening, please contact our support team by visiting our Contact Us page to get the most out of your pureWash system. Please note that if there is a red light in the viewing window (at the center of the unit) instead of a blue light, you should contact our support team to determine the cause of the red light. The beads within the desiccant dryer cartridge will turn from blue to pink in color when the cartridge needs replaced. You can view the beads on the left side of the pureWash unit.

What maintenance is required?
pureWash is truly a low-maintenance appliance. You will not need to perform any regular cleaning as long as you have a good quality water source. The only replaceable part in pureWash is the desiccant dryer cartridge, which helps your pureWash work better and lasts longer by keeping moisture out of the unit itself. It’s located on the left side of pureWash, and needs replaced when the blue beads all turn pink. Removing the desiccant dryer is very easy, and a replacement can be ordered from our website!

PUREHEAT HEATERS

Why is pureHeat better than other heaters?
pureHeat offers a better, safer, more efficient heating solution than typical ceramic, gas, or electric heaters. The heating element is built to heat your space more efficiently while maintaining a superior level of safety for your family.

What is zone heating?
Zone heating is an economical way to heat your home that is being adopted by families everywhere to save money and reduce energy consumption. Rather than heating your entire home through a central system, zone heating is the process of heating only the spaces where you are in your home. It saves money and energy by turning your central heat down and using pureHeat products to heat only the spaces you occupy.

What is PTC heat?
PTC is an abbreviation for “Positive Temperature Coefficient.” PTC Technology offers significant benefits in two key areas of importance that make them well suited for use in your home. PTC heaters are self-limiting, which means that as they approach their design operating temperature, electrical consumption is automatically decreased. PTC heaters are incapable of overheating. The GreenTech pureHeat PTC element is set for a maximum output level that can adequately provide zone heating for rooms. The difference between a pureHeat heater and traditional heaters is that this power level changes automatically in response to ambient or environmental demands. The heater only works as hard as it has to in order to maintain temperature, saving energy and achieving more consistent temperature from floor to ceiling.

How long should my heater last?
pureHeat PTC heating elements have a lifetime guarantee.

What maintenance is required?
pureHeat products are very durable and last many years with proper maintenance. Each of our pureHeat products has different maintenance requirements, which can be found in your Owner’s Manual. The parts that are required to be replaced can be found in the "Related Products" of each product page. If you need assistance in maintaining your heater, you can speak with one of our friendly product experts by reaching out to us through our Contact Us page.

What do I do if my heater quits working or has an issue?
pureHeat products are backed by a manufacturer’s warranty, but even after the warranty has expired, our team of product experts are happy to help you determine what might be troubling your heater. By calling or emailing us, we can help troubleshoot the issue to determine if it might need a replacement part or repair. We stand behind our products and it is our highest priority to keep your heater servicing the comfortable environment of your space. You can reach us by visiting our Contact Us page.

 

PUREFLOW FANS

Why is pureFlow better than other fans?
pureFlow combines efficient air circulation with upgraded benefits and features with an affordable price.

What maintenance is required? pureFlow products are very durable and last many years with proper maintenance. Each of our pureFlow products has different maintenance requirements, which can be found in your Owner’s Manual. If you need assistance in maintaining your fan, you can speak with one of our friendly product experts by reaching out to us through our Contact Us page.

What do I do if my fan quits working or has an issue?

pureFlow products are backed by a manufacturer’s warranty, but even after the warranty has expired, our team of product experts are happy to help you determine what might be troubling your fan. By calling or emailing us, we can help troubleshoot the issue to determine if it might need a replacement part or repair. We stand behind our products and it is our highest priority to keep your fan servicing the comfortable environment of your space. You can reach us by visiting our Contact Us page.

Is pureFlow safe?
pureFlow products are designed with safety in mind, from our bladeless technology to the design of the motor operation.